May 2019

Seen. Heard. Valued: How to Increase Business Loyalty

You walk into a store, and you’re instantly greeted by name. Employees go out of their way to talk to you. They help you pick out exactly what you’re looking for.   Then, you walk into a different store. Nobody says a word upon your entrance. No help is offered – the employee barely looks […]

In Search of the Optimal Outcome

Have your expected outcomes ever fallen short? If the goals you set for yourself stretch you outside your comfort zone, then of course they have! But the bigger question we should be asking ourselves is Why do we fall short?   In recent years, when my expected outcomes didn’t quite hit the mark, as opposed […]